Updated 16 October 2026
AI Fitness is operated by ARC INTELLIGENCE PTY LTD, ABN 26 698 244 610, ACN 698 244 610. You can request deletion of your account or particular personal data without contacting Coach AI.
How to make a request
Use the account-deletion control available in your app version, or email support@aifitness.com.au from the email associated with your account. State whether you want to delete the whole account or particular records. If you cannot access that address, contact us for an alternative verification process.
Do not send your password, complete medical records or unnecessary identity documents. We may ask for proportionate information to verify that the request is yours.
What happens next
We review the request, identify the relevant records and systems, and arrange eligible deletion under applicable law. We aim to respond within 30 days unless a shorter legal period applies. An acknowledgement is not a confirmation that deletion has finished in every system. We will explain any permitted delay, exception or extension and provide completion information.
Account deletion can affect access to saved profiles, plans, progress, private media and community features. Tell us if you first need access to or a copy of your information. Deleting a post or account cannot remove copies independently saved by other people or content exported to your device or another platform.
Limited retention and backups
Some records may need to be retained where law requires it or where necessary and lawful for security, fraud prevention, consent evidence, a specific dispute or marketing suppression. Any retained records remain subject to applicable privacy duties and restricted use. We will explain relevant exceptions. Backup and service-provider handling must meet applicable deletion obligations; backups must not be used to defeat a valid deletion request.
Subscriptions and device files
Uninstalling the app does not itself delete server records or cancel a subscription. Manage a Google Play subscription in your Google Play account and contact support if you need assistance. Device gallery files, downloaded videos and separately shared copies may require their own deletion.
Questions or an unresolved request
Email support@aifitness.com.au with your request reference. You may ask for a review or make a privacy complaint. Your applicable data rights do not depend on accepting new marketing or waiving a legal claim.
Read our Privacy Policy and Consumer Health Data Notice for more information.
Opens your email app. Send your request when you’re ready.